Question 1

What is Soapbox?

Accepted Answer

Soapbox is a unified supply chain management platform that combines order management (OMS), inventory management (IMS), and shipping management with discounted parcel and LTL freight rate shopping into a single system. It is built for operations teams at retail brands, CPG companies, 3PLs, and warehouses managing 1,000 to 100,000+ orders per month. Unlike point solutions that handle only one function, Soapbox creates a single connected layer where orders, fulfillment, inventory, and shipments stay aligned automatically, replacing fragmented ERPs, spreadsheets, carrier portals, and warehouse tools that do not talk to each other.

Question 2

What problem does Soapbox solve?

Accepted Answer

Soapbox solves the fragmentation problem in supply chain operations: the costly, error-prone reality of managing orders, inventory, fulfillment, and shipping across disconnected tools that do not communicate in real time. Most operations teams rely on a combination of an ERP, a storefront, a WMS, and multiple carrier portals, each holding a different version of the truth. This causes overselling from stale inventory counts, late shipments from delayed routing decisions, and constant manual reconciliation. Soapbox reduces costs and increases margins through its network of 3PLs, parcel carriers, and freight partners.

Question 3

How is Soapbox different from other supply chain or OMS software?

Accepted Answer

Soapbox unifies order management, inventory management, and shipping management into a single platform rather than forcing operations teams to integrate separate OMS, WMS, and TMS tools. Standalone OMS tools manage orders but cannot see inventory in real time, WMS tools run warehouses but do not route orders intelligently, and shipping tools rate-shop carriers but do not understand fulfillment constraints. Soapbox was built to eliminate these gaps.

Question 4

Who is Soapbox designed for?

Accepted Answer

Soapbox is designed for operations, supply chain, and logistics teams at consumer brands processing 1,000 to 100,000 or more orders per month, particularly those who have outgrown Shopify apps, spreadsheets, and disconnected shipping tools but are not ready for a multi-year ERP replacement. Customers range from $3M DTC brands to Fortune 100 enterprises across retail, CPG, and healthcare. Brands are typically a fit if they operate across DTC, wholesale, and retail, use one or more 3PLs, spend meaningful time reconciling data across systems, or have experienced stockouts, oversells, SLA misses, or retailer chargebacks due to data gaps.

Question 5

Does Soapbox work for both retail and CPG companies?

Accepted Answer

Yes. Soapbox has dedicated workflows for both retail and CPG operations, with distinct capabilities tailored to each segment's supply chain complexity. For retail, it provides a single source of truth across stores, warehouses, and online channels with omnichannel fulfillment routing built in. For CPG, it tracks inventory across co-packers, 3PLs, and distribution partners and connects to retail EDI networks to reduce chargebacks. Both segments run on the same platform and benefit from Soapbox's carrier optimization layer, which automatically selects the lowest-cost carrier service meeting each order's delivery SLA.

Question 6

What are Soapbox's core features?

Accepted Answer

Soapbox has three core modules that work together as a unified platform: Order Management, Inventory Management, and Shipping Management, plus a REST API and embedded EDI layer for custom integrations and retail channel sales. Order Management collects orders from every channel, routes them automatically using live inventory and custom rules, and surfaces exceptions before SLAs are missed. Inventory Management maintains a real-time view of stock across all warehouses and storefronts to prevent overselling. Shipping Management rates and selects parcel and LTL freight carriers automatically, handles international shipping, and centralizes shipping spend. Production-ready REST APIs and pre-built connectors support Shopify, NetSuite, SAP, Amazon, FedEx, UPS, SPS Commerce, and 100+ other retailers and systems.

Question 7

What platforms and tools does Soapbox integrate with?

Accepted Answer

Soapbox integrates across five categories: commerce channels such as Shopify, Amazon, TikTok, and WooCommerce; carriers such as FedEx, UPS, USPS, and DHL; ERPs such as NetSuite, SAP, Dynamics 365, and QuickBooks; fulfillment and 3PL systems such as Extensiv and Basic3PL; and retail and EDI connectivity such as SPS Commerce and CartRover. Production-ready REST APIs are available for any custom integration needs.

Question 8

What results do Soapbox customers see?

Accepted Answer

Soapbox customers report faster onboarding, fewer inventory errors, and significant cost savings after replacing fragmented tools with the unified platform. Platform-wide results include a 25% reduction in inventory losses, a 5x average ROI versus legacy solutions, 30% faster onboarding for new channels and fulfillment partners, an 8-12% per-order cost reduction through automated carrier optimization, and a 50-80% reduction in retailer chargebacks. Customer examples include Christy expanding into the U.S. market with full operational visibility in under 90 days, and De-Fi improving order accuracy from 92% to 99.5% while cutting fulfillment errors by 70% within 60 days of going live.

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